Q: I receive error messages when trying to run Micro Register on Windows Vista®.

A: You will need to turn off the User Account Control (UAC) and then reinstall Micro Register.  To do this you must be logged in as an administrator. From your desktop, click the Start icon, Control Panel and select User Accounts.

Click Turn User Account Control on or off and Uncheck Use User Account Control (UAC) to help protect your computer and click OK. On the displayed dialog box click, Restart Now

Reinstall the Micro Register CD-Rom or downloaded file. 

To reapply the User Account Control (UAC) then check: Use User Account Control (UAC) to help protect your computer

Q: When I try to run Micro Register I get a Runtime Error 339 Component not installed or Error 713 Class not registered.

A component may not be correctly registered on your system.  To manually register a component make a note of the .ocx or .dll component file name displayed in the error message and manually register the file:  Click on Start, All Programs, Accessories, and Run. On Windows Vista® the User Account Control (UAC) must be turned off.

Enter: regsvr32 [the name of the component file to register]   i.e. regsvr32 msstdfmt.dll  And click OK

Q: I have lost or misplaced my user name and registration code to install Micro Register.

A:   The user name and registration codes are displayed by clicking on Help and then About within the Micro Register program. If the software is not currently installed on any computer then you will need to E-mail help@microregister.com and provide us with the invoice number or company name to verify ownership.  The codes will be emailed back to you.

Q: What features does the Pro version of Micro Register have over the Lite version?

A:   The Pro version has a salesperson file and will track commissions, accounts receivable for customer billing, a purchase order system, an invoice history file which allows lookups on prior sales and many additional reports are available. The Pro version is available in a multi user version designed to run on computer networks.  Also the Lite version is limited to 1,000 inventory items.  

Q: How do I backup the Micro Register data files?

A: There is a backup and restore routine available in the Company Setup of Micro Register under the Utilities/Backup tab.  You can select a folder or external drive of your choice to backup to. An external USB flash drive is highly recommended for your backups. 

Q: How do I run Micro Register on a computer network system?

A: The Multi user version is required if more than one person will be running the software at the same time. Install the Micro Register CD-Rom on all computers in the network. On the work stations edit the properties on Micro Register desktop icon to run the Micro Register.exe file on the server.    i.e. the short cut target would be...

 “\\your servers name\program files\micro methods\micro register\micro register.exe”

The \program files\micro methods\ folder must have network sharing allowed.  The data on the server will be accessed by and shared by all users in the network.

Q: When I try to run Micro Register I get an “Error 3343  unrecognized data base format”

A: The database has become corrupt or damaged.  This can be caused by a power disruption or turning off the computer while Micro Register is still running. There is a repair program which will correct the problem.  Click on my computer, drive C:, program files, micro methods, and then micro register. Run the Micro Register Backup & Utilities.exe program and click on repair data base.

Q: There are some categories in the inventory file that I would like to change or delete.  How do I do this?

A: There is a special program which will allow you to display all the categories and edit or delete them. Click on my computer, drive C:, program files, micro methods, and then micro register. Run the Edit Category.exe program.

Q: I have the older Dos version of Micro Register. Will the Dos data files work with the Windows release?

A: The Windows version of Micro Register uses Access for it’s data base and the Dos files are not compatible but the files can be converted. The inventory and customer files can be converted (all accounting totals and statement totals would be reset to zero). There is a $120.00 charge for this service. For more information please call (800) 899-5290

Q: What is the minimum computer requirements needed to run Micro Register?

A: A 500 MHz Pentium or higher, 128 MB Ram and 80 MB free drive space running Windows XP is recommended. Most any new computer system you buy today would be more than ample to run Micro Register.

Q: What 40 column receipt printer should I use with Micro Register ?

A: The Epson TM series (thermal or impact)  printers are recommended with a USB interface for Windows XP® and Windows Vista®.  The parallel to USB adapter cable is not supported.  You will need to install the proper printer driver and select it in the company setup of Micro Register.    Tech support on receipt printer installation is only provided on printers purchased from Micro Methods.

Download Epson TM Series Drivers             Epson TM Driver Installation Instructions

Q: I am a new user of Micro Register and I have some customers with balances on their statements from my old software program. What is the best way to enter their statement balances on Micro Register?

A: To  post the customers balances on the statements you will need to perform a sales transaction on each customer who has a balance and this must be done before you start using Micro Register in your business. The best way to do this is to add a  temporary item in the inventory file and make sure it’s nontaxable.   Using this item, perform a transaction on each customer with a balance, manually entering it on the invoice and make sure the pay type is accounts receivable. After all customers balances are entered, delete the temporary item in the inventory file, perform a monthly close-out on statements and do a year-to-date zero in the accounting information.  Your customers will now have a balance forward on their statements and Micro Register will be ready to use.

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